Terms and Conditions

These Terms and Conditions govern your use of the Natt's Cuisine website and ordering service. By browsing our menu, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

You must be at least 18 years old to place an order or create an account with us. You are responsible for keeping your account credentials confidential and for all activity that happens under your account. You may also order as a guest, without creating an account.

All prices are shown in Ghana Cedis (GHS) and are set by us at the time you order; the price you are charged is confirmed and validated on our servers at checkout, not by anything cached in your browser. We may update menu prices and availability at any time. We reserve the right to refuse or cancel an order, including where an item has become unavailable or a pricing error has occurred, in which case we will notify you and refund any payment already made.

Payments are processed securely by Paystack. Where a transaction fee applies, it is shown to you as part of your total before you confirm payment. We do not store your card or mobile money details.

For delivery orders, you are responsible for providing an accurate delivery address and location pin, and for being reachable on the phone number you provide. Delivery fees are calculated from the distance between the fulfilling branch and the location you pin, at that branch’s published rates, and are shown to you before you pay. Delivery and preparation times shown to you are estimates, not guarantees, and may be affected by factors outside our control, such as traffic or weather.

For pickup orders, you are responsible for collecting your order from the selected branch within a reasonable time of it being ready.

Because food preparation begins shortly after an order is placed, orders generally cannot be cancelled once confirmed. If we are unable to fulfil your order, or an item you paid for is unavailable, we will cancel that part of the order and refund you accordingly. If you believe you have been charged in error, contact us as soon as possible at info@nattscuisine.com.

You agree to use our website lawfully and not to misuse it — including attempting to interfere with its operation, submitting false order or payment information, or using it to harass our staff or other customers.

The Natt's Cuisine name, logo, menu content, and photographs on this website belong to us and may not be copied or used without our written permission.

To the fullest extent permitted by Ghanaian law, Natt's Cuisine is not liable for indirect or consequential loss arising from your use of our website or ordering service, including delays caused by third-party delivery riders, payment providers, or events beyond our reasonable control. Nothing in these Terms limits any right you have under Ghanaian consumer protection law that cannot lawfully be excluded.

These Terms are governed by the laws of the Republic of Ghana, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Ghana.

We may update these Terms from time to time. Changes take effect when we publish them on this page, with an updated "Last updated" date above. Your continued use of our website after a change means you accept the updated Terms.

If you have questions about these Terms, contact us at info@nattscuisine.com.